HELP with RSPRO itx pc 3d printer

[malachite666]

Hi,

First time 3D Printer user and I just purchased the RSPRO itx printer but not via thier site. I am having trouble printing and its appearing to be the settings. The bed isnt close enough to the nozzle even though it starts off that way and therefore nothing is being printed. That is now the problem so if anyone can PLEASE help me with this. Ive been playing around with this printer trying to get it working for over 3 weeks now and as much as I want to throw it out the window, it cost AUS$1200.00 so Im sort of stuck with it for now.

Any help or advice would be greatly appreciated. I have tried contacting RSPRO with no luck as they want account details etc which I dont have not being the original purchaser. The last owner hardly used it due to not being able to figure it out. So perhaps a challenge out there for all of you 3D printing experts to help a useless and nearly brain deal Aussie print on her 3D printer.

Thanks in advance.